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Camping World - BAD SERVICE

I sent a complaint March 29 about service at your North Little Rock branch. Today I get a call that my part for awning is in. Funny how fast someone found it after the complaint. I go pick up the part today and guess what it is the wrong part. I questioned the guy that checked me out and he said he didn’t know anything about the part. The part I got came in a bag that was opened. I only had 1 side of part. I am missing the back and screws that go with it. I saw signs all over that branch about customer care and service. Peactice don’t preach. My name and number is on file. At this point I am tired of dealing with people that don’t care about their job. People walking around on their cell phones. People without knowledge. When you walk into a service department and 6 people are standing there you think 1 person would ask to help. NO a guy named Brandon comes out of the back and ask to help. I am beside myself at the terrible experience I had at Camping World North Little Rock. I expect a Manager to call me and explain why he manages a terrible operation. Brian Swenson 501-317-8915
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Review
#1222702 Review #1222702 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised

Camping World in Concord, North Carolina - Worst experience we have ever had

1.0
Details
We purchased our camper at the end of April 2017. let me add that We bought an additional warranty at purchase. Camping world told us to camp in the camper once or twice and bring it back to fix the things hat we find are wrong. Before we left the lot we talked t someone about bubbles in the wallpaper above the bed. We were told it was just a bad spot in the wall paper and would be taken care of when we brought it back in. On Memorial weekend we camped for the first time for 2 days. We noticed while we are camping that everywhere someone sat the color rubbed off of our leather furniture. Where the back sat, butt, legs..everywhere was rubbing off. We weren't terribly alarmed...it as just 30 days old ad we had bought an additional warranty that was pushed really hard while we were signing the papers for our camper. We called camping world when we returned from camping. We took the camper in...... THIS IS WHERE TE NIGHTMARE BEGINS.... We were told that warranty denied the claim because the furniture in our brand new 2017 camper was 2015 furniture and was no longer warranty (we actually have the paper that states this) We spent a lot of time going around about this. We were told everything would be complete so we would ot iss our july 4th vacation. Up until the day we were to pick it up..we believed them. We did not get our camper back before our scheduled vacatin and lost alot of money. Eventually, Concord had someone come out and paint our furniture. All of it. Chairs, couch, dinette suit cushions. We were very aprehensive but were told it would look just like new and there was not another option. After a few month in service we picked up our camper. We were disgusted with the results. The furniture looked tie dyed. Even the camping world employees were apologizing. We were told to take our camper camping and to bring it back and they would replace the furniture. we camped. Took the camper back to service. They told us they fixed the holed in the wall paper in the bedroom an they were having the furniture Repainted for a SECOND time and it would look better that new. We also had a very small very minor list of other things they were going to fix. They had our camper for months and had still not fixed anything on the list. We picked up pur camper. We never opened it up to look at how the furniture looked from being painted for the send time. We drove straight to camping world in Marion NC. When we opened up the camper with Marion to see the furniture...everyone immediately said oh wow. IT LOOKED EVEN WORSE THAT BEFORE. The employees were apologizing. I was crying. While we were there we were told about why the panels in the bedroom had to be changed. apparently our BRaND NEW camper had *** in the top and those bubbles in the wall paper was in fact WATER DAMAGE. Concord never told us this. It sat on their lot and collected water for over a year before we purchased it. I had scuffs on my floor from the furniture being moved to paint, the couch will not open correctly, paint on my ceiling and a blind. They ripped the recliner when they were moving the furniture to be painted.....and my furniture los Tye Dyed. We were told by Marion that they would work on getting the furniture replaced. Marion could not even find in file that the paper where Concord had said the furniture in our BRAND NEW camper was 2 years old. Concord had taken that out,,,LUCKILY I keep EVERYTHING and makes lots of notes. They ow have a copy of the paper. Keystone has offered to pay 800 toward the furniture...the service manager at CONCORD (David Teague) REFUSES...he wants to paint our furniture for a 3rd time. !!! There are many other problems withthis camper but these are the main ones. We are only asking or what we paid for. A NEW Camper. We purchase a camper with water damage and painted furniture. Our camper has now been damaged in the process of getting it repaired. This is our 9th camper. The first one from Camping World.This is not ok. This is a reputable company. This is why we bought from them. How does this happen. It is not right. When the employees that work there are saying this looks horrible and apologizing...then something is wrong. This was suppose to be a great 25th anniversary gift. It has become a nighmare.
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1 comment
Anonymous
#1457302

Camping world, a reputable company?Among us in the business they are a "bad reputation company". It is something you can count on, that they will do the WRONG thing, count on it.

Review
#1222515 Review #1222515 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Warranty issue
Loss
$24500
Preferred solution
a camper without water damage and painted furniture. The camper we paid for. Nothing more.
Tags
  • keystone complaint
  • Camping World Warranty Complaint
  • Camping Worl Concord

Camping World - MARC LEMONIS HAS NO RESPECT FOR CUSTOMERS.

Camping World - MARC LEMONIS HAS NO RESPECT FOR CUSTOMERS.
Mr. Lemonis posted on Facebook that Trump supporters are not welcome at Camping World stores. This company has no respect for certain customers...ie, supporters of the President of the United States. Make Lemonis dream come true. Remember that Sam’s Club is associated with Camping World. It only stands to reason that this CEO does not want him in their club. I have spent a lot of money online and in their Camping World stores all over the USA. For this man to have the high mindedness to insult the president of the United States and people who support our country’s leader is not only unpatriotic but ungrateful to the people who have helped make Camping World the success that it is (maybe was).
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1 comment
Anonymous
#1454702

The political view of the ceo is appling. I will never purchase another product from his company.

His view is basically , if you like president Trump you can shop elsewhere. Thank god we live in a free country

Review
#1221721 Review #1221721 is a subjective opinion of poster.
Cons
  • Facebook post
Reason of review
CEO MARC LEMONIS
Preferred solution
Let the company propose a solution

Camping World - Terrible customer service

1.6
Details
Specific employees lack basic customer service skills. They will sell you an Rv and when their are issues they just blow you off do not return phone calls. Management does not care. However Brandon in service department cares and goes out of his way to resolve issues with the limited assistance provided by management
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Review
#1221207 Review #1221207 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Buyers beware of clearance items

4.4
Details
On March 26, 2018, I purchased a REI Portable Foldable Table and was told at checkout that it was a clearance item so I would be unable to return. It was new and in factory box and wrapping. Boy, was I in for a surprise!! One of the pieces is broken in half. And another part is dangling. My husband said it appears to have been sliced evenly, hanging on by a thread. This is dangerous, and I reached out to Camping World as all I want is a table that I can take camping. I also bought a grill that was on clearance and now I’m scared to open it. I have sent a message via emai, but have not even been given the courtesy of a response. I also tried to call the store manager and was place on hold for twelve minutes and finally gave up.
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Review
#1220587 Review #1220587 is a subjective opinion of poster.
Pros
  • Helpful clerks
Cons
  • Broken items
  • Read my entry
Reason of review
Bad quality
Loss
$35

Camping World - Terrible service

Camping World - Terrible service
Camping World - Terrible service
Sales part was great!!! It was delivered on time which I paid 1000 for that. We bought a brand new Montana, furnace doesn't work right, only blows hot air at 70, on demand hot water doesn't work right, someday you have hot water , someday you don't!!! My girlfriend and I live in this full time. After being in it for three weeks and trying to wonder why water is laying in this big trough in the front bathroom window!! Neighbor comes over one day and says, you have a big hole in your roof!!!! I don't know if it was there when we looked at it or if the driver did something to while on route of delivery, but we have called and called!! Nothing!!!!!! I paid them a 1000 bucks to have *** put in the roof. To boot, if they won't fix it on site, I'll have to get a hotel room for 1-2 weeks while being fixed and there will be 499-1000 bucks I'll have to shell out!!
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Review
#1220544 Review #1220544 is a subjective opinion of poster.
Reason of review
Damaged or defective

Been screwed by Camping World? Possible Class Action lawsuit -

Please send your story to caforcw@gmail.com. All research of the various sales, service, parts, etc. tactics and prices can lead consumers to a possible class action lawsuit against Camping World. Please email your story to the above email and we will get back to you via email. Please include all details, dates of purchase and/or repair or attempt at repair (if available), warranty information, state in which you live and every communication with Camping World to have them resolve the problem and what the outcome is/was. It amazes us that there are so many consumers who hate Camping World. How can so many people have been screwed by this company and gotten away with it?
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Review
#1220524 Review #1220524 is a subjective opinion of poster.
Reason of review
EVERYTHING
Preferred solution
Full refund

Camping World - Worst experience we have ever had!

We found a motorhome that we thought would be a good fit for our family. We live 1,100 miles away one way, so did all of our negotiating back and forth via email and phone. We agreed on the sales price, financing w/camping world (they promised in writing they could meet the exact same terms and interest rate that we were being quoted by our bank), and promised this coach was the best! My husband drove our truck and RV (we are were trading these in on the coach) to Camping World, expecting to find the motorhome ready to go (we shouldn't have any issues, quick process since the majority of this was handled via email). WRONG! Not only was the coach not ready, but my husband had to wait all day to meet with the finance guys, so that he could sign paperwork. At 6pm on Saturday night (he was supposed to be on the road by 11am that day) we were told Camping world was NOT able to MEET THE SAME TERMS. I provide the email we had in writing stating his team had agreed to them and was told "sorry, there is nothing we can do". I am so angry! We did our research, had our financing lined up and thought we were helping camping world by financing with them (they continued to push us on letting them finance the coach for us)!!! Fast forward two months - We have had nothing but problems with the coach! One of the slides wasn't closing correctly, tire went flat (after they put brand new tires on?) and we are having engine problems. The coach only has 23,000 miles on it! On the way home from Camping World, the check engine light came on in the coach....we just found out that "someone" filled the DEF tank with incorrect fluid and unhooked something that goes to the emissions. Our mechanic is telling us that he thinks someone "reset" the coach, so the check engine light would go off. This is a $5k fix and we haven't even used the coach! I still can't believe it and am so disappointed. What happened to customer service?
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1 comment
Anonymous
#1457309

THEY HAVE NEVER EVER HAD CUSTOMER SERVICE.

Review
#1220435 Review #1220435 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping World - Poor, poor customer service

2.3
Details
Let’s start with the wife and I sitting down and working the numbers and the following day receiving a call from another camping world dealer in Caldwell telling me they can get me into a brand new trailer for $15 more a month, problem is they new what my payments where before me.....how is this possible, so my info is not that secure with these guys. Then the financing guy was good but told a story about how the service dept has gotten better. We do the walk to take possession and point out 4 problems that take 10 minutes total to fix, leave the trailer and go back to get it the next day 20 hours later and still not done. Wait for more than 1.5 hrs and they finally get someone to take 10 min on my trailer. I pull away and notice a compartment flapping so I pull over and find out that the keys they gave me don’t work on any of the outside storage but the door only. They said they had to change the door lock but didn’t bother changing any of the others, and now I can’t get them to give me new locks so i guess I will do it on my own.
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Review
#1220194 Review #1220194 is a subjective opinion of poster.
Product
Reason of review
Order processing issue

Camping World - Lies, Overcharge and poor customer service

1.0
Details
I bought my 2014 coach in Sept of 2014. I’ve had nothing but issues with it and took it to camping world in olive branch, MS beginning in 2015 for warranty repairs. They kept my coach for months and when I finally got it back it still wasn’t right. Every time they say it’s ready things have not been fixed. While they keep my coach for months at a time they have had it around a total of 2 years which means I didn’t have it to use. While they have had it many items have been stolen from it and of course the response was they don’t know who took it and offered me a $100 gift card. What a joke. They currently have had it since Nov 2017 because the window on the entry door they fixed blew off while I was traveling down the interstate. Other things needed to be fixed that they didn’t previously fix properly and now they want me to pay them around $800 and $410 is for labor. How do they think they can charge wenlabor on rework? To top that they tested the house batteries and charged me $135 just to test them and then an additional $260 to replace them. I asked for copies of all my paper work and they sent me invoices and not all the paperwork. What shocked me was the dates they had my coach have been changed to make it look like they only had my coach a few days and no longer than a month. What a lie. I have proof of how long they had my coach so why lie about it. Contacting corporate and the CEO will probably be a waste of my time. I would not recommend camping world to anybody and not even to buy a wagon if they had one. Extremely upset customer
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Review
#1220186 Review #1220186 is a subjective opinion of poster.
Reason of review
Order processing issue