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Camping World - Has gone down hill

1.0
Details
We have been loyal Camping World Shoppers and Good Sam Life Members for years but dealing with this company recently has become almost impossible. Cannot get anyone to answer a parts line when calling at the Katy Texas location, when questioning the operator was advised that due to high volume of RV sales they are busy with readying RV's and that new RV's have priority and will have to call me back. Really? Long time RV owners are second rated??? Called for two days several times, never got a call back. Advised operator I was just needing to know if part in stock or online only, could not assist. Had to go to website to order, called first to verify if part in stock, who shipped, shipped from and time frame as part needed within 2 weeks. Was advised no problem, placed order (almost 500.00), then waited for confirmation as was advised should be within 24 hrs. Called back (48 hrs) later and advised that request sent to the warehouse, not shipped yet, they do not ship on Saturdays and that maybe by Monday would get an email with a confirmation/tracking number and that another 5-7 business days for receipt. This was the third call just to get that information. The other service reps. would not give me these details all they keep repeating was orders could take 14 days, then 21 days, etc. It was like they were reading from a script. This last time I advised of the time frame issue, girl advised request is to warehouse now can't even cancel the order at this point and that "sorry but company policy" whatever that is suppose to mean. Goodness is this the wave of the future? If so then Good Sam needs to reevaluate their relationship.
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Review
#1227788 Review #1227788 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Camping World - Service at CW Robertsdale Al.

3.3
Details
I am very displeased with recent service. I called and ordered over $4k of suspension upgrade parts and made an appointment to have them installed. One particular item was Sumo Springs. Long story short, Dropped off the RV and they installed everything but the Sumo Springs ,stating they would not fit due to a brace the was in the way. I contacted Sumo and was sent pictures and a video showing that the parts could be installed. I sent them to my service writer. It is clear in the picture that the springs could be installed and the brace was not an issue. The service writer then called me back and said there was nothing he could do because that mechanic was the only one they had qualified to do the installing that per the instructions they would not fit. I guess in reality I'm glad he didn't install them with an outlook like that. Guess Ill be taking all my buisness elsewhere from now on. I'm calling the service manager tomorrow and at least getting back the freight they charged me on this order.
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3 comments
Anonymous
#1475278

Worst experience with any business ever!!

Anonymous
#1458220

I wouldn't let camping world check the air in my tires.

Anonymous
#1461604
@Anonymous

That because they won't they suck

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Review
#1227462 Review #1227462 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rough handling of my nice Airstream

Camping World - Rough handling of my nice Airstream
Camping World - Rough handling of my nice Airstream
Camping World - Rough handling of my nice Airstream
I just had my Airstream in for a Dometic air conditioner repair. The air conditioner works now. Thanks. I WILL SAY HOWEVER!!! You all were pretty hard on my Airstream. 1. My Hitch ( a Pro-Pride) is a bit complex, but I see you moved my trailer by hoisting with the safety chains. That dented my hitch and made it harder to operate. 2. My power cord now has a broken screw ring. WTF? 3. I requested the seals and to be inspected on the top of my Airstream There is a dent on top of the Airstream now where someone stepped off the Frame and onto the sheet metal top. Honestly, I am disappointed. What should I do with you. An sincere apology would help. Without one I will spend the rest of my life sharing this experience Bob Tedrow Birmingham, Alabama
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Review
#1226841 Review #1226841 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Shady business practices and blatant lies

My wife and I pre-coordinated the purchase of an 5th wheel trailer from the Lowell AR Camping World store via email, making an "OUT THE DOOR" offer which was supposedly accepted by the general manager. My wife and I took the day off work and drove 4 hours from OKC OK to the Lowell AR Camping World store and meet with the "sales professional". We did the normal pre-sale paperwork, took a rushed walk-thru of the trailer and then obtained our own insurance before meeting with sales manager. As I mentioned, we made an "Out the Door" offer for our trailer and we were led to believe that the trailer price included the OK tax and registration, before being convinced that we "needed" the protection packages (another scam). I didn't find out that I had been screwed until I went to register the trailer in OK and learned that NO TAX had been paid at all, so I was stuck with another $2200+ for tax and registration. What irritates me is that while I should have done more research into the "protection packages" to understand what they do and do not cover, I was blatantly lied to about the tax and registration fees being included. Ultimately I am solely responsible for understanding each and every line on the contract that I signed so I hold myself as accountable as I do in accusing the staff of Camping World of shady and unscrupulous business practices. When I confronted the general manager about the offer being in writing and that I was consulting an attorney he flat out said to "go right ahead, I have a signed contract". And after watching the Youtube view "Camping World; The truth" I whole heartedly believe that they deal with this so much that they already have a well stocked legal staff on hand and it would cost me more to fight this issue than walk away. My only justice is in knowing that I will be spending a greater amount of time informing people not to do business with Camping World and that the money lost on the sale pails in comparison in the amount of money in all the upgrades and accessories I had planned on buying from them over time. My wife and I are avid RV's and we had sold all of our equipment, along with our RV a couple years ago when we moved to OK. Now that we've purchased a new RV I've already spent nearly half the $2200 in items that we wanted from eTrailer.com. We had also planned on adding a Cummins Onan generator in the next month or two and I'm just glad I didn't have Camping World install it too as I had originally planned. What Camping World obviously doesn't care about is follow on service and sales of equipment. A customer spends a lot of money on the initial purchase of their RV, and while I'm sure CW makes a huge margin on those, they have to be making a lot in sales of accessories too. And that is where I hope more people turn away from doing business with them too. I did some price checking and found the same items at the same price or just pennies higher from eTrailer.com and Amazon Prime, both of which offered free shipping so I actually came out ahead. In the mean time I have already contacted the Arkansas Tax Commissioner, BBB and plan to initiate action to retrieve the money spent on the extended warranty, along with contacting the OK Attorney General Consumer Protection Division regarding.
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Review
#1226622 Review #1226622 is a subjective opinion of poster.
Reason of review
Lied to about tax and registration
Loss
$2213
Preferred solution
Price reduction

Camping World in Hamburg, New York - Great sales lousy customer service

2.4
Details
Lousy customer service after they got my check I was on my own left me hanging in parking lot with no walk-through No help hooking it up. when I trade it in I will go somewhere else .A representative called me asked me how I liked it I told them lousy service he said I am very sorry goodbyeNot really a good way to handle complaints
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1 comment
Anonymous
#1511508

Same thing with me.. they get your money and try getting a return call when you need answers ..

never would I recommend this place ever again.

Trying to figure what a switch goes to hmmm 2 years later and still no clue. Not a happy camper but I guarantee my second time will be from another dealer!!

Review
#1225916 Review #1225916 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Good experience until we signed on the dotted line

The sales experience was pleasant, we felt like they were helpful and said all the right things about service and post sale support. We bought a new 2017 31 foot Chateau. After we drove it out the door the good service ended. When we were ready to get some warranty work done the service department manager stated the sales people will say anything and that the promise of the warranty work does not apply for items they considered cosmetic even though they were identified when we took ownership. They have had the unit now for 3 weeks waiting on a part and they blame Thor for all the delays and have not made any effort to contact them and get the parts in to fix. Don't sign for anything with them until they fix it (no matter how minor) until they fix it. We really like the unit, but the warranty from the camping work service department it terrible
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Review
#1225292 Review #1225292 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Tags
  • Service After The Sale

Camping World in Deforest, Wisconsin - Wonderful friendly help

5.0
Details
We needed repairs at end of day. They helped us with a place to park overnight and got to our repairs first thing in the.morning. Great experience
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Review
#1225242 Review #1225242 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Terrible service- twice

Our camper was broken into 12/26. HAD to take to Oxford . Gave them benefit of doubt due to no other options. Used them in early 2017 and took three months to replace microwave! So they told us to bring it in January, for door replacement. They have had it 8 weeks. One guy told us door was done, then no, waiting on insurance to ok more $$, wth?? Insurance company said no call. Husband drove Two hours to check on work. Customer service made him wait 3 hours to speak to someone in charge ! And after 8 weeks not one damn thing done to repair damage, can you say liars? They are the most dishonest people I have ever dealt with and I swear I will sell my camper rather than have to deal with them again. Do not trust or believe them.
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Review
#1224869 Review #1224869 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Lakewood Township, New Jersey - Taking too long

4.3
Details
I bought a new trailer has a roof leak resulting in damage to a wall. Called had to wait two weeks to bring it in on 3/24/18. Emailed them on 3/31 to check on progress was told it hasn't made it into the shop. Question is how long to I have to wait to have my trailer fixed and returned? I thought a roof leak would be fix asap warranty work is taking too long.
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Review
#1224812 Review #1224812 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - No service after sale.

After visiting another Camping World to try to get a faulty furnace looked at, ( they wouldn’t even look at it) I contacted Jacksonville where I bought the unit. 2018 Keystone Cougar. I was told by the service dept at Jacksonville that I would have to wait 2-4 weeks after Keystone approved the work for parts. I told them I had to be up north for a job in a week. They said they can’t help me. They had no problem taking my money for the sale, now it’s “See Ya!” Should never have bought here.
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Review
#1224745 Review #1224745 is a subjective opinion of poster.
Reason of review
Poor customer service