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Camping World - Good experience until we signed on the dotted line

The sales experience was pleasant, we felt like they were helpful and said all the right things about service and post sale support. We bought a new 2017 31 foot Chateau. After we drove it out the door the good service ended. When we were ready to get some warranty work done the service department manager stated the sales people will say anything and that the promise of the warranty work does not apply for items they considered cosmetic even though they were identified when we took ownership. They have had the unit now for 3 weeks waiting on a part and they blame Thor for all the delays and have not made any effort to contact them and get the parts in to fix. Don't sign for anything with them until they fix it (no matter how minor) until they fix it. We really like the unit, but the warranty from the camping work service department it terrible
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Review
#1225292 Review #1225292 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Tags
  • Service After The Sale

Camping World in Deforest, Wisconsin - Wonderful friendly help

5.0
Details
We needed repairs at end of day. They helped us with a place to park overnight and got to our repairs first thing in the.morning. Great experience
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Review
#1225242 Review #1225242 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Terrible service- twice

Our camper was broken into 12/26. HAD to take to Oxford . Gave them benefit of doubt due to no other options. Used them in early 2017 and took three months to replace microwave! So they told us to bring it in January, for door replacement. They have had it 8 weeks. One guy told us door was done, then no, waiting on insurance to ok more $$, wth?? Insurance company said no call. Husband drove Two hours to check on work. Customer service made him wait 3 hours to speak to someone in charge ! And after 8 weeks not one damn thing done to repair damage, can you say liars? They are the most dishonest people I have ever dealt with and I swear I will sell my camper rather than have to deal with them again. Do not trust or believe them.
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Review
#1224869 Review #1224869 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Lakewood Township, New Jersey - Taking too long

4.3
Details
I bought a new trailer has a roof leak resulting in damage to a wall. Called had to wait two weeks to bring it in on 3/24/18. Emailed them on 3/31 to check on progress was told it hasn't made it into the shop. Question is how long to I have to wait to have my trailer fixed and returned? I thought a roof leak would be fix asap warranty work is taking too long.
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Review
#1224812 Review #1224812 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - No service after sale.

After visiting another Camping World to try to get a faulty furnace looked at, ( they wouldn’t even look at it) I contacted Jacksonville where I bought the unit. 2018 Keystone Cougar. I was told by the service dept at Jacksonville that I would have to wait 2-4 weeks after Keystone approved the work for parts. I told them I had to be up north for a job in a week. They said they can’t help me. They had no problem taking my money for the sale, now it’s “See Ya!” Should never have bought here.
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Review
#1224745 Review #1224745 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Bad customer service from website

1.0
Details
Another pissed off customer that they even had be yelling at them on the phone. Geesh order something website states in stock (should receive within 5-7 days) Order confirmed. Said another email will come once shipped along with tracking number never got email called a week later and guess what. Oops don’t know why it hasn’t been processed yet. (Customer service says let me send them an email). It’s in Dallas tx (warehouse) I am 30 minutes from Dallas. Tell them I want my order by Monday or just cancel. Well today is Monday no deliver call back- oops oh went email to shipping:processing and they will send me an email with tracking when it’s shipped. *** cancel they order. I am being told can’t cancel due to being in the shipping. I say *** Bad service all the way round (yea I was yelling (heck keep lying to me and I will yell).!!!! Never again will I use them!!!
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Review
#1224599 Review #1224599 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Vacaville, California - Sales was amazing! But service is horrible.

2.8
Details
In January 2018 we went to CW Vacaville, CA look at toyhaulers for my mother in law to live in in our side yard because she could no longer afford to be on her own. We didn't expect to find exactly what we needed but we did. So despite the fact our yard was not ready for it yet we purchased it and CW agreed to store it for us till the end of February 2018 at no cost to us, which was so amazing and helpful. Overall we had a wonderful purchase experience. However, after a couple days the horrible smell when we turned the heater on hadn't gone away, there was no heat getting to the bedroom through the heater vent, and then only a week and a half we had a big rain storm and the roof leaked. So we called to make an appointment for it to be fixed. With the help of our sales agent we were told it would be a one week repair (due to the urgency of the fact it was so new and a live in unit, not a camping unit) and if it would have to take longer we would be notified. The day before it was due to be done I called to try to get status as we had heard nothing, only to discover nothing had actually been fixed on it yet. The roof leak was finally fixed 3 days after the entire repair was supposed to be complete, but the heater smell had not been addressed and while the cause of no heat the bedroom was known (a torn heater hose from the furnace inside the trailer) the additional pictures the manufacturer was asking for had not been sent yet. The next day our service adviser finally recreated the smell from the furnace but could not say what the cause was as he was not a tech. Four days later (now 8 days after the promise date) still nothing had been addressed with regards to the cause of the smell and the additional pictures for the heater repair had still not been taken for the manufacturer, essentially it sat for a whole week with nothing being done on it. It wasn't until a week and a half after the promise date that the additional pictures were taken and sent to the manufacturer, but we didn't find out about that for yet another week (because trying to get anyone in service to answer the phone or call you back at this CW is almost impossible). It was a Friday when we finally heard the manufacturer had not responded to the pics for a whole week so when I tried to contact the manufacturer and got no call back I had to wait till Monday (today, 4/2/18) to try again (still had to leave another vm). We are now up to today (4/2/18) and I am still waiting to hear from someone regarding our repairs. It has now been almost a month since we dropped it off for repairs, and 20 days after their promise date. If this is how they treat urgent repairs on live in units purchased from them that came back less than 2 weeks after picking it up, I would really hate to see how long their non-urgent repairs take. Overall, the lack of communication and lack of even getting the pictures to the manufacturer to attempt to shorten the repair time make this possibly the worst service experience I have had yet. At this point in time I would recommend you buy carefully when you purchase your trailer (at least in this area), I don't know if the small privately owned repair places can do warranty work but the larger places that sell trailers and do repairs will often only take those they have sold (or, in the case of CW, if you didn't buy from them you are months out to even get an appointment then who knows how long till it's back). So how long repairs take on your trailer may be a factor in where you decide to purchase.
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Review
#1224324 Review #1224324 is a subjective opinion of poster.
Pros
  • Sales department
Cons
  • Service department
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Poor Communication
  • Warranty Repair
  • Roof Leak
  • Heater Repair
  • Bad Heater Smell
  • Lack Of Progress On Work

Camping World - Bull ***

I had quite an eye opening experience this morning...placed an order out of the catalogue and was told i could not use my 25.00 certificate..i have to mail it in...all because we have no store within a few hours of us...bull *** if you ask me...why would i call if i could have gone to one of your stores!! We have been members for years but maybe we shold question that...so now i mail in the cert. and hopefufly they credit my visa??? We will see....VERY DISSAPOINTING...if you ask me this is NOT customer service...i hope everyone takes note of this before placing an order.....very very very bad customer service!
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Review
#1224265 Review #1224265 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Fred Sanford Junk

1.0
Details
They Ripped Us Off - Big Time.., Asked for repairs on a unit - didn’t get them Salesman had a bible on his desk, and the devil in his pocket.., Let The Buyer Beware at Camping World of Ft. Myers!!!
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Review
#1224223 Review #1224223 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Mad can't even describe how I feel

After them having my camper for weeks and not fixing it, while under warrenty. With one excuse after another. My husband went and picked it up, and brought it home. To find out they took the microwave out of it. Now fighting tooth and nail over that. I will never ever by from them again, and would never recommend anyone to go there.
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Review
#1224208 Review #1224208 is a subjective opinion of poster.
Reason of review
Order processing issue