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Camping World in Saint George, Utah - Misleading and Deceptive Business Practices

2.0
Details

Update by user Apr 17, 2018

When you buy, Don't allow large ticket items to be added at your expense.

Original review posted by user Apr 16, 2018

Camping World, St. George Misleading Marketing and Business Practices Our experience with Camping World, St. George, Utah has been the worst of all of our personal property and real-estate purchases in our lives, which have been long and full. Being more seasoned we struggled with the sales tactics of our sales person, repetitive, use of fear as an incentive, empty promises, and although we visited several times because they had a couple of coaches we like, she never seemed to remember us or any of our previous discussions. Although the prices were not great deals they appeared to be fair and close to market value at first sight even with the built in incentives like credit if you would finance through the dealership. No cash deals or you paid a handsome ransom. Once we had decided on a used coach with the features we wanted and convincing ourselves that the coach was worth the several thousand dollars we had budgets over our intended budget, we made an offer. We refused the first negotiation because there offer for our 5th wheel in excellent condition was far lower than any of the other dealers (4) in the area. We sold the 5th wheel in one week for $5,000 more than their best offer, and then returned to complete our purchase. The first thing added was a $1250 dollar prep fee. This was not included or shown on any of the marketing information and was added straight on to the negotiated price and not included as a separate line item. The maximum docking fee allowed in Utah was also included as a separate line item. We were assured many times by our sales person that the condition of the coach and the walk through and training would be well worth our value. As we entered the coach we discovered that the batteries were dead and we had to hook to shore power to see if the electronics, equipment, slides and awning were functional. The RV was not very clean and it took three trips by the staff to clean the refrigerator, whip down the cabinets that were smeared with a chalky substance and clean the smeared and dirty floors. We maybe got 20 minutes of walk around and training and only on the things we asked about. We spent over a week re-cleaning stocking and figuring our many details. After agreeing to continue the purchase with the added fees we reported to the business manager. He of course wanted to sell us warranties and guarantees for the coach. We declined, but after several minutes of insistence, promises and the threat that if we didn’t purchase it NOW we would be able to, we put our trust in his assurances and promises and continued. There were two separate warranties which he discussed as a package or individually depending on what was most convenient for him. He assured us that it would ONLY cost $30 dollars a month, that only included on piece. When asked what it would cost if we wanted to pay cash and not include it in the finance, he said about $7,200. When you add the two lines up on the purchasing contract it was closer to $9,200, which I didn’t study in detail for a couple of days after the purchase. When we signed the documents, the warranty for the chassis and coach was stated as a single amount, the extended warranty on tires, gel coatings and interior were given as a single figure, about $900+ but if you read the small print you need to multiply that by 4 to get the lump sum amount on the purchase agreement. So after $10,000 dollars in additional costs we asked for information about when the coach chassis was last serviced, everyone passed the buck, no one seemed to care about finding an answer, and after I finally expressed my frustration I got a promise the have the coach serviced, which they did at a whopping cost of about $70 dollars. After reviewing the documents and discovering the misleading statements and figures I had been given I requested to drop the warranties and guarantees we started another round of denials and refusals. Now it is time to move forward and hopefully inform others of the deceptive practices incorporated by this Camping World dealer.
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Review
#1235028 Review #1235028 is a subjective opinion of poster.
Pros
  • Product selection
Cons
  • Marketing and sales practices
Reason of review
Marketing and Business Practices
Loss
$10000
Preferred solution
Engage in honest and truthful business Practices.

Camping World - Horrible

Used 2 times. Both times it was kept three months
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Review
#1234494 Review #1234494 is a subjective opinion of poster.

Camping World - *** RV

1.0
Details
Bought an RV from Camping World. They suck. They won't fix what is broken. I am getting anyone and everyone together to join a class action lawsuit against them and possibly Heartland, etc. as well. CLASS ACTION LAWSUIT!!!! Sick of their crap. Please email caforcw@gmail.com if you've also been a victim of their shoddy sales tactics, *** service, or anything else. {{Redacted}}
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Review
#1234047 Review #1234047 is a subjective opinion of poster.
Product
Reason of review
Bad quality
Loss
$32000
Preferred solution
Full refund
Tags
  • False advertised price
  • My Time Wasted
  • Incompetent Repairs

Worst experience ever. Absolutely the worst Company I have ever dealt with Camping World Byron, Ga.

1.7
Details
I had my travel trailer repaired at Camping World's Byron, Ga. facility. I dropped it off on Jan. 3rd. 2018 for slide repairs on the living room slide. I had repairs done on this same slide in Nov. 2015, 2 weeks after I purchase the trailer from Camping World, Lake Park, Ga. I picked the trailer up om Feb. 13th, 2018 at Camping World, Byron, Ga.(6 wks. for this repair) I signed the warranty paperwork for the repair; it was over $5000 dollars! On April 1, 2018, I left on a 3 week camping trip with stops in Chapel Hill, Tn.,Westville, Il. I was packing up in Chapel Hill, Tn. on April 3. 2018 and the living room slide(same slide that had been worked on twice by $129.00 per hour tech!) would not come in. I called the nearest Camping World facility in Nashville, Tn. Talked to service about the issue. Got no help. Same with Lake Park, Ga. where I bought where I bought the trailer and last Camping world Byron, Ga. I had to abort my 3 wk. camping trip and bring the trailer back to Camping World, Byron , Ga. I am disgusted with Camping World. They have no business ripping folks off with these ridiculous prices and shoddy work. I think there is someone out there who can fix yhis slide, but it isn't Camping World. What a Shame!
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Review
#1233945 Review #1233945 is a subjective opinion of poster.
Cons
  • Customer service and quality of repair work
Reason of review
Poor customer service
Loss
$541
Preferred solution
Full refund

Camping World in Woodstock, Georgia - Worst Service After The Sale Ever

1.0
Details
We have had our camper in for service for 4 months and after being told that they were waiting for parts and that the work was finally done we arrived today to find the work still incomplete. Once you buy the forget who you are and take months to make warranty repairs. Find another dealer.
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Review
#1233789 Review #1233789 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Bartow, Florida - Looking for fuel pump for generator

1.9
Details
Stopped looking for a fuel pump for our RV generator. A lady in the parts department said they had the part and i asked if they could go get it so i could look at it to be sure it’s what i wanted. The part was $149 but the lady said in order to go bring it off the shelf I would have to pay another $202 just to look at it We have done a lot of business at the store but I walked out very upset and went to the camping world in Dover and they allowed me to look at the part before buying it so I purchased it at that store. I will Never go back to the one in Bartow after the way I was treated
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Review
#1233635 Review #1233635 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping world Grain Vally

They the worst service dept they can't even find someone to fill a propane tank .Waited fro 1/2 hour still no help so we had to leave and go someplace else will never go back there again . They send you to the back of a dirty building and then the park in the way to drive thur so you have to back all the way out .Worst camping world i have ver been to. i have bought three trailers from this place sales has always been good to deal with .But when your service department can't even fill propane it takes the hole store down. It does not matter how much you sale if you customer service is bad it reflex on the whole store and grain valley camping world has the worst customer service
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Review
#1233589 Review #1233589 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Dover, Florida - Worst place EVER

1.0
Details
Our experience was similar to many others in this site! They had our RV forever...said they would call regularly with updates...never did...called several times before they finally called back to say “sorry, I had family emergency,” which we fell for the first time, but when the exact same thing happened two more times, it became predictable! We were told lies repeatedly...told they were waiting on our insurance I buster, which WE FELL FOR...only to find out that they never even called our insurance company!!! The same, or very similar thing happened to us at three different locations...NH, NC and the Florida!! Will NEVER use or recommend Camping Worlf!!
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Review
#1233505 Review #1233505 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Richmond, Indiana - Sucked

1.0
Details
I will never go back here for anything, i went just for things for my camper and was looking at trading mine in. After 3 days of working with Berry i decided to go somewhere else and asked for my down payment back. Well 35 minutes into my road trip back up up there they spoke to me on the phonr like they had no clue who i was, informed me that i would have to have my deposit money mailed to me. After my 3rd phone call of beingnkied to and hung up on. I wanted to speak to a manager who then spoke to me like i was a idiot, decided for me that i would wait til monday to drive back up there and pick up my deposit money. This is friday and i will see how iam treated when i go back up there monday after my first 1 hour wasted drive. Very unhappy with this company.
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Review
#1233161 Review #1233161 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Wentzville, Missouri - Refunds

1.0
Details
I bought 2 RV from camping world and they really got me bad on all the added extras they put on my RV. Then when I traded it they would not refund my tire and wheel protection money. They cost me over a $1000.00. I will never shop there again. I recommend you go to St. Louis RV.
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Review
#1232710 Review #1232710 is a subjective opinion of poster.
Product
Reason of review
Problems with payment