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Camping World in Summerfield, Florida - Run the other direction

1.4
Details
Purchased a 2018 Vibe . One walk thru day, screen was missing , all remotes were missing, and the awning lights don't work right. On the way home from the dealership (Only 12 miles away) one the tires blew up. When we called our salesman all he said was it wasn't his fault. When we took the trailer back for repairs , with an appointment, we were told that the lights could not be fixed yet. That was 2 weeks ago we are still waiting. From what I have read, and should have done this sooner, it seems all camping world stores are run the same. Just sell you a trailer and get you out of there. Customer service is not important to them.
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Review
#1253319 Review #1253319 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Horrible place to have warranty work done

4.3
Details
I have already posted once, have not heard back from anyone, but I expected as much, camping world has a great store but they should not have the people they have working the front counter or the manager, you can ask the sales people. The service people are not qualified to work there
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Review
#1253300 Review #1253300 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Making a decision !

Thank you for all the reviews, after reading all reviews my wife and i decided To buy our camper elseware, i believe service is the heart of any business and From what i read service is not great in hanover.
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Review
#1253162 Review #1253162 is a subjective opinion of poster.

Camping World - Where Do I begin.

-Purchased a 2018 sandpiper on 4/2018 at camping world in bakersfield calif.there were somethings that needed fixing that we noticed on our walk through they told us everything would be taken care of before delivered had it delivered a wk latered within 1hr of hooking it up i heard a big thump went outside to look around notice the black tank fell off the frame to the ground i then called camping world told them what happened they gave us the run around i asked to speak to manager they told us he was in a meeting we left our name and number he would call back well he didnt so we called again about the 4th time he called back we told him what happened he said what do u want me to do i told him we want it fixed he said bring it back will see what we can do will the rv was delivered 250miles away we have to pay 450 to have it transported back to bakersfield he just toldme well u want it fixed bring it back... after getting back into rv and noticed the the things they were supposed fix they didnt get fix.Fortunet our insurance paid for part of the loss at the location we had the rv. We recievced no help from them. There are other issues we have noticed regarding the q uality of the structure of the rv. We may purssue legal action soon,
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1 comment
Anonymous
#1480922

We are having a horrible experience at the moment with them!!! We have officially called corporate and hope we get an answer.

Review
#1253091 Review #1253091 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - The most horrible experience ever

1.0
Details
Horrible company! One whole year of fighting to get things done! They sell you a camper and they are done with you! Warranty work and quality products forget that! Horrible products and the worst customer service ever
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1 comment
Anonymous
#1480870

I had the same experience and over a year later am still after them to fix a BRAND NEW camper. Worst company (other than GE appliances) I've ever had to deal with .

All they care about is the sale - anything after that, forget it. I have a full chronology, pictures, etc from the non-existent customer service.

As I write this I am waiting for the service manager from the Syracuse store to call me. I've left 4 messages over the course of 3 business days and still no return call.

Review
#1252721 Review #1252721 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2016 Cruiser

1.2
Details
The worst customer service ever! Horrible company!! If you know what is good for you, you will not buy from them
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Review
#1252713 Review #1252713 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Great experience

Carl was a very helpful salesman that have an answer to all the questions we asked.
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Review
#1251712 Review #1251712 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Bad customer service

2.3
Details
I purchased a 2018Jay flight.on a Saturday. Found out Monday the day before the Walk thru.The the hitch assembly wasn't in the price.Me and the Financial Manager with back-to-back and she said the magic words if you do not want to camper fine and I walked out
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1 comment
Anonymous
#1480873

Good for you! The best thing you did was to walk out and not buy that camper.

Wish I had done that.... It seems this comment requires at least 50 words so I am filling space. Nothing really to say except Camping World sucks.

End of story. This makes 50 words and it is still telling me that it is too short.

Review
#1251510 Review #1251510 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Hendersonville, North Carolina - No accountability towards customer

1.8
Details
I bought a Forest River Wildwood 27REI in March of 2017. I really loved this travel trailer yet I truly regret the purchase due to repairs that started as soon as it was delivered. I had no hot water for over a month, fought with service to fix it, microwave never worked, thermostat had issues. There is so much more to add to my experience but I will get to the point as of today May 8, 2018. Camp World is not equipped to deal with customers who have RV's that need service warranty repairs. My RV faucet in the kitchen had a leak, it eventually busted at the top of faucet and flooded my RV. Camp world picked up the RV, Early February of 2018, it has been exhausting to be put in the middle of service dept. and the warranty dept. The RV sat approximately 2 months before the underbelly was opened up to reveal what kind of water damage had occurred. I had to fight the warranty company to investigate the under part of the RV. The insulation was wet... mold was discovered. The warranty dept. took it upon themselves to instruct Camp World to clean up the mold yet they are not mold experts so I asked for an expert. The warranty company denied to reopen the underbelly and have a mold expert clean it up professionally. I basically asked for a refund of the RV. The warranty company refused to give one but did offer a 2,500 down payment for a new camper. I accepted the offer and did pick out a new RV, myself and Camp world did come to a price I would accept. Before this transaction could go through the warranty company retracted the 2,500 for the new RV due to a complaint I verbally made with the National Highway Traffic Safety Administration because I felt it would not be safe for my severely autistic daughter to be exposed to a water damaged possible toxic mold inhalation in the RV. In that report that someone else wrote that had my name and address wrong said I admitted to freezing burst pipes in the bathroom that already had mold. The vin# was the only thing written that was correct on that complaint. I fought with the warranty company because no matter what was written in that complaint it was not what was found or repaired on my RV. I have a itemized list of repairs done to my RV. Again, the faucet in the kitchen broke due to a manufactures defect and flooded my RV. The warranty dept. still denied covering my RV even though the work has concluded with no evidence of what that person at the NHTSA wrote. I called Camp World corporate May 7, 2018 to explain the situation. As of today 3 months later nothing has been resolved with my RV. I did get a call from Justin Hawk in service yesterday May 7,2018 who asked me to come pick up my RV. I told Justin I wouldn't pick it up and didn't he know I was trying to trade it for a new RV? Justin is one of the nicest guys over at Camp World but a little ignorant to the current situation. I do believe he was instructed to call me back because none of the other managers in that office want to deal with my current dilemma. Once the warranty company pulled the 2,500 for a down payment for a new RV, everyone at Camp World has denied me a new RV, I don't exist to them now. I was working with a sales guy by the name of Wes, who won't return a call or e mail. Sales manager Matt has not returned my call either, he was supposed to get back to me about still going forward with the trade. I did offer to put down $500 on a new camper and would like my extended warranty money back from the previous camper. In my file at camp world I agreed to mediate any legalities between myself and camp world. I have left several messages to go ahead and do this before I obtain a lawyer and still no one from Camp world with authority will return my call and work this out.
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1 comment
Anonymous
#1477879

None of your correspondence with the company in question was provided in writing and served via Certified Mail return receipt requested ; therefore it doesn't exist. You've wasted a ton of time and your golden opportunity for satisfaction.

Review
#1251498 Review #1251498 is a subjective opinion of poster.
Pros
  • Justin hawk
Cons
  • Issues after buying and poor response of store
Reason of review
Warranty issue
Loss
$25000
Preferred solution
Full refund
Tags
  • Warranty Repair

Camping World in Mesa, Arizona - My issue is with the service department.

1.0
Details
Made an appointment for April 17th because the toilet in our motorhome did not hold water. We told our service rep to repair or replace the toilet. He told us about the 45-point inspection and we agreed to that. He said it would be ready to go April 25th. We did not get a phone call, email or anything. We went back on the 25th and were given a bill for over $500. Nothing had been done to the toilet, but they charged us $67.50 for looking at it. We asked them to remove a damaged front hub cap and they charged us $33.75, they charged us $67.50 putting for air in the tires, and $76 for shop supplies. They said we needed 6 new tires for $3,200, but the two front tires have less than 2000 miles on them. We were told the roof needs scraped and resealed for $1,082. We have had two other people look at the roof and both said the roof is in good shape except for resealing around some vents for a cost of $125. I feel Camping World is a total rip-off and I will never have service work done there again nor will I ever recommend Camping World to anyone. And if asked about my experience with Camping World I will gladly tell this story to anyone.
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Review
#1251175 Review #1251175 is a subjective opinion of poster.
Reason of review
Problems with payment